WorkShop Management and Administration is supported using AccpickPos’s Serial Number Tracking system

Customers purchasing a new piece of equipment will have the serial number together with their details recorded at the point of purchase. Whenever future repairs are brought in, the equipment’s service history is accessed using the item’s serial number.

When the equipment has been booked in for a repair, the system allows for a quotation to be created and emailed or smsed to the customer before the repair work is done.

Once the quotation has been accepted, a job card is created and the repair work is completed. An email or sms is sent to the customer informing him that his repair item is ready for collection together with the cost of the repair.

A number of management and reporting options exist which support good business procedures in terms of customer service, stock control management, repair technician’s performance and overall service centre profitability.

                           

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